Overview and Agreement

This Privacy Policy explains how we collect, use, retain, and share your information. By renting from us and

using our services, you agree to the terms outlined here. We’re committed to protecting your privacy and

handling your information with care.

Personal Information We Collect

To make your stay smooth and enjoyable, we may collect the following details:

 Contact Information: like your name, email, and phone number.

 Booking Details: such as check-in and check-out dates.

 Payment Information: processed securely for booking and damage deposits, if needed.

 Property Preferences: such as any special requests or details you share to personalize your experience.

How We Use Your Information

We use your information to:

1. Manage Your Booking: Confirm your stay, process payments, and provide timely updates.

2. Enhance Your Experience: Cater to specific requests to make your stay as comfortable as possible.

3. Maintain Security: Monitor property access to keep you and future guests safe.

4. Communicate with You: Provide essential updates or answer questions before, during, and after your

stay.

We do not use your data for marketing or promotional purposes unless you opt-in separately.

How We Retain Your Data

We retain your information only for as long as it’s needed to fulfil the purposes outlined above and to comply

with legal requirements. Once your data is no longer necessary, it is securely deleted or anonymized. Booking

records are typically retained for up to 24 months for operational and accounting purposes.

Your Rights and Choices

Depending on your location, you may have the right to:

 Access Your Information: Request a copy of the data we hold about you.

 Request Correction or Deletion: Ask us to correct inaccurate information or delete your data, except

when we’re required to retain it for legal or operational reasons.

 Withdraw Consent: If you previously agreed to receive communications, you can withdraw consent at

any time.

To exercise these rights, please reach out to us using the contact information below, and we’ll be happy to assist.

How We Might Share Your Information

We only share information when needed to support your stay:

 Trusted Service Providers: Such as cleaners or maintenance personnel, to ensure our property is ready

for your visit.

 Legal Requirements: We may need to share information if legally required or in response to a lawful

request from government authorities.

Anyone we share your data with respects your privacy as much as we do, and we limit what they receive to only

what’s necessary for their role.

Information Security and Confidentiality

We take every precaution to secure your information, using modern encryption methods and limited access.

Only authorized personnel can access your data, and it’s used strictly on a need-to-know basis.

How We Use Cookies and Online Data

For guests who visit our website: https://www.pinewoodmanagement.com

 We use cookies to enhance your browsing experience, such as keeping track of your booking

preferences.

 You can disable cookies through your browser settings, although it may affect certain website

functionalities.

For Our Non-U.S. Guests

Our services are hosted in the United States. If you’re from outside the U.S., please note that by using our

services, you consent to the processing of your data in accordance with U.S. privacy laws.

California Residents and Their Privacy Rights

If you’re a California resident, you have specific privacy rights. Feel free to contact us if you have questions

about these rights.

Business Transfers

If we ever sell or transfer our business, your information may be transferred as part of the process. In any such

event, your privacy will remain a priority.

Dispute Resolution and Contact

Should you have questions or concerns about our privacy practices, please reach out to us at

info@pinewoodmanagement.com, and we’ll work with you to address them. Your satisfaction and trust are

very important to us.

Your Mobile Information

Your mobile information will only be used to support your stay (such as updates or inquiries). We don’t share

your mobile data with third parties for marketing purposes.

We look forward to hosting you and are here to answer any questions about this policy!